Frequently Asked Questions (FAQ)
Common Questions
We've compiled the most frequently asked questions. If you don't find the answer here, feel free to contact us.
You can order directly through our website by adding products to the cart and proceeding to checkout. You can also contact our customer service team via WhatsApp or email for ordering assistance.
We accept payments via Bank Transfer to the account listed at checkout. Please ensure you confirm your payment so we can process your order immediately.
Delivery estimates vary depending on your location. For the Jabodetabek area, the estimate is 3-7 working days. For outside Jabodetabek, the estimate is 7-21 working days. *Custom* products may require additional production time.
We are committed to sustainability. All our teak wood comes from responsibly managed forests and has legal certification (e.g., SVLK), ensuring premium quality and environmentally friendly practices.
Yes, we accept *custom* orders for specific projects. Please contact our team with details of your needs, including the desired design, size, and materials, for further discussion and a price quote.
